Privacy Policy
How we collect, use and protect your personal data when you shop with Sloane & Salamanca.
Introduction
Sloane & Salamanca ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the rights you have over it, in line with UK data protection law (UK GDPR and the Data Protection Act 2018).
What We Collect
We only collect the information we need to process your orders and support you as a customer, including:
- Contact details — your name, email address and phone number.
- Delivery details — the shipping address you provide at checkout.
- Order information — the items you buy and your order history.
- Communications — messages you send us by email, WhatsApp or our contact form.
Payments are handled securely by our payment provider. We do not store your full card details on our servers.
How We Use Your Data
- To process, fulfil and deliver your orders.
- To contact you about your order and provide customer support.
- To send you marketing updates, only where you have opted in (you can unsubscribe at any time).
- To improve our website and service, and to meet our legal obligations.
Sharing Your Data
We only share your data with trusted partners who help us run the business—such as our payment provider and delivery carriers—and only to the extent needed to fulfil your order. We never sell your personal data.
Cookies
Our website uses essential cookies to make features like your shopping bag work, and may use analytics cookies to understand how the site is used. You can control cookies through your browser settings.
Your Rights
Under UK GDPR you have the right to access, correct or delete your personal data, to object to or restrict its processing, and to request data portability. To exercise any of these rights, contact us at hello@sloaneandsalamanca.com.
Contact Us
If you have any questions about this policy or how we handle your data, email hello@sloaneandsalamanca.com or message us on WhatsApp.
Last updated: August 2026.